reZolve's Mediation Approach

Our 'interest-based' mediation approach focuses on:

• Separating the people from the problem. In doing this, we focus on the issues that caused the dispute and provide a soft approach with the people involved.
• Exploration of the participant’s interests. We want to understand the participant’s hopes, concerns, fears and expectations, as that is where common ground is discovered.
• We promote the use of independent objective criteria as a method for finding options.
• We seek to discover multiple options that provide the participants with mutual gain.
• We want each participant’s story to be told so that mutual understanding is gained by all parties.
• We create an environment that is safe and allows each participant to become a problem solver.
• We help facilitate “win-win” solutions that are sustainable in the long term.

reZolve has helped businesses resolve conflicts and restore relationships in the following areas

• Partner to Partner
• Management to Management
• Management to Employee
• Company to Supplier
• Company to Customer
• Neighbor to Neighbor